Privacy Policy

Welcome to luky9. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in detail how luky9 collects, processes, stores, and shares information when you visit our website, create an account, make deposits via bKash, Nagad, or Rocket, or engage in any of our gaming services including cricket betting, live casino, slots, and crash games.

By accessing or using luky9, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. This policy applies to all users, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

luky9 collects personal information that is necessary to provide our gaming services, verify your identity, process financial transactions, and comply with applicable regulations. The categories of information we collect include the following:

• Identity information: full name, date of birth, national ID or passport details, and a profile photograph where required for KYC verification.
• Contact information: email address, mobile phone number (including bKash and Nagad registered numbers), residential address including city and district within Bangladesh.
• Financial information: deposit and withdrawal transaction records, payment method details (mobile banking reference numbers for bKash, Nagad, Rocket, and Upay), and account balance history.
• Technical information: IP address, device type and operating system, browser type, session timestamps in Bangladesh Standard Time (BST, UTC+6), and cookie identifiers.
• Gaming activity: game history, betting patterns, wagering records, session durations, bonus usage, and responsible gaming settings you have configured.

We collect information directly from you when you register, through automated means when you use our services, and occasionally from identity verification partners to comply with anti-money laundering requirements. We do not collect sensitive categories of personal data such as religious beliefs, political opinions, or health records.

luky9 uses the personal information we collect for specific, legitimate purposes only. We do not process your data for any purpose beyond what is described in this Privacy Policy. The primary purposes for which we use your information are:

• Account management: creating and maintaining your luky9 account, verifying your identity through KYC processes, and enabling secure login to your profile.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, recording financial transactions, and resolving disputes.
• Service delivery and improvement: providing access to cricket betting, live casino, slots, Ocean Lord, and all other luky9 games; personalising your experience; and improving platform performance based on usage analytics.
• Regulatory compliance: meeting anti-money laundering (AML) obligations, fraud prevention, responsible gaming monitoring, and cooperating with lawful requests from authorities.
• Communications: sending account notifications, transaction confirmations, security alerts, and (where you have opted in) promotional offers related to luky9 bonuses, tournaments, and seasonal events such as Eid and BPL season specials.

When you make a deposit or request a withdrawal at luky9, we collect the minimum financial information necessary to process that transaction. For mobile banking transactions via bKash, Nagad, or Rocket, this typically means your registered mobile number and the transaction reference number. For card payments via Visa or Mastercard, we collect only the data required to initiate the payment — full card numbers are never stored on luky9 servers.

All financial transaction data is stored in encrypted form and is subject to strict access controls within luky9. Transaction records are retained for a period required by applicable financial regulations and then securely deleted. Your transaction history in Bangladeshi Taka (৳) is always accessible from your luky9 account dashboard for your own review.

luky9 uses cookies and similar tracking technologies to operate the platform reliably, remember your preferences, maintain your login session, and analyze how users interact with our website. Cookies are small data files stored on your device by your browser. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a set period to remember your settings across visits).

You may adjust your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some luky9 features. We do not use advertising or cross-site tracking cookies to build marketing profiles; our cookies are limited to the functional and analytical purposes described above.

luky9 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited personal data with carefully selected third parties only under the following circumstances:

• Service providers: payment processors, KYC/identity verification partners, fraud detection services, and technology infrastructure providers who operate under contractual obligations to maintain confidentiality and data security.
• Legal and regulatory obligations: competent authorities, financial intelligence units, or law enforcement agencies when disclosure is required by applicable law, court order, or regulatory directive.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same level of privacy protection described in this policy.

We require all third parties with whom we share data to comply with applicable data protection standards and to use your information solely for the agreed purpose. We do not permit third parties to use your data for their own independent marketing or commercial activities.

luky9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. For active accounts, this means we hold your data for the duration of your relationship with luky9 and for a reasonable period thereafter to resolve any outstanding disputes, comply with legal obligations, and maintain audit trails required by financial regulations.

When your data is no longer required, it is permanently deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data by contacting our privacy team; we will comply where we are not prevented from doing so by legal retention obligations.

luky9 respects your rights over your personal data. As a user of our platform — whether you are based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — you have the following rights with respect to your information:

• Right of access: you may request a copy of the personal data luky9 holds about you at any time.
• Right of rectification: if any of your personal data held by luky9 is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: in certain circumstances you may request that luky9 delete your personal data, subject to any overriding legal obligations requiring us to retain it.
• Right to restrict processing: you may ask luky9 to limit how we use your data in certain defined circumstances, such as while a dispute is being investigated.
• Right to object: where luky9 processes your data on the basis of legitimate interests, you have the right to object to that processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before fulfilling any data access or deletion request to ensure the security of your account.

luky9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, strict internal access controls that limit which personnel can view personal data, and regular security reviews of our systems and infrastructure.

While luky9 takes all reasonable steps to secure your data, no platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your luky9 account, to keep your login credentials confidential, and to contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

The luky9 website does not contain links to external third-party websites. All navigation on our platform stays within luky9. Should we ever reference any third-party service provider (such as a payment partner like bKash or Nagad) within our content, please note that those organisations operate under their own separate privacy policies. luky9 has no control over and accepts no responsibility for the privacy practices of any third party.

luky9 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on luky9 or provided personal data to us without your consent, please contact us immediately at [email protected] and we will take prompt action to delete that account and all associated data. We take the protection of minors extremely seriously and have age verification procedures in place to prevent underage access to our platform.

luky9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we provide. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.

Your continued use of luky9 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how luky9 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way luky9 handles your personal data, our dedicated privacy support team is here to help. We are committed to resolving all privacy-related inquiries promptly and transparently.

Email us at: [email protected]